Privacy Policy

Last Updated: 1st August 2014

Your privacy is as important to Lowepro as it is to you. Lowepro respects the privacy of visitors to its website. This Privacy Policy specifies what information is collected online, the use and disclosure of your personal information you submit through our website and how it is used.

Introduction

Lowepro t/a Manfrotto UK Lyd is located at Resolution Road, Ashby-de-la-Zouch, LE65 1DQ. Manfrotto UK Ltd is the worldwide owner of the Lowepro brand.

This Privacy Policy applies to www.lowepro.co.uk (the "website"). This Privacy Policy explains how DayMen International Ltd and its group companies (“Lowepro”, “we”, “us”, “our”) collects, uses, discloses and handles any personal information we collect from you, and how to contact us if you wish to access or correct your personal information, or complain about a breach of your privacy.  This Privacy Policy may be amended from time to time if our practices change.

This Privacy Policy does not apply to banners, sweepstakes and other advertisements or promotions we may sponsor or participate in on websites owned by third parties.

You may find links to other websites not operated by Lowepro but which are accessible through our website.  This Privacy Policy does not apply to such websites and you should consult the privacy policy of any other website you enter.  A link to an outside website does not signify our endorsement of such other website or location or its contents.

Consent

By using our website or submitting personal information through our website, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your personal information according to this Privacy Policy. If you do not agree with any term in this Privacy Policy, please do not use our website or submit any personal information.

Information You Give Us:

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. The information we learn from customers, however, helps us personalise and continually improve your experience at lowepro.co.uk. In this Privacy Policy "personal information" includes your name, address, email address, phone number and any other non-public information.

Lowepro and its third party service providers receive and store personal information about you when you subscribe to a service, register to receive newsletters, or participate in promotions. This information may include your name, address, telephone number, email address and debit/credit card information. You may choose not to provide such information.

How is Information Used?

Emails: If you provide the website with your e–mail address, you may receive e–mails from the lowepro.co.uk website but you can opt out of these at any time. 

Feedback: If you provide feedback on any of our products and services to us, or comment in a forum, we may use such feedback and comments for any purpose, provided we will not associate such feedback with your personal information.

Sharing with Other Companies: Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share personal information with third parties and we will not disclose financial information.

We do share information with organisations that provide support services to us directly. We carefully select our Third Party Service Providers such as vendors, business partners and other organisations (such as printers, mailing houses, web hosts, order fulfilment, customer service, data management and promotional services) or that help us market our products and services. We provide these companies with the information as needed for them to perform their functions.

We may also disclose your personal information where required by law, or to government and enforcement agencies or individuals appointed by a government responsible for investigating and resolving disputes or complaints concerning Lowepro.

Do we transfer, process or disclose your personal information overseas?

We may need to transfer your personal information to a location outside of United Kingdom/the European Economic Area ("EEA"). By subscribing to and using our services, you acknowledge and consent to these potential transfers. You should be aware that many countries do not afford the same legal protections to personal information as countries within the EEA. Transfers will be made in accordance with the applicable legislation and we will take all necessary measures to ensure that third parties involved will provide an adequate level of protection. Any future hosting/processing organisation that we use in relation to this site will be required to do the same.

Protection of Children

Lowepro is committed to protecting the privacy of children. The Sites are designed and intended for use by people aged 16 and over. If you are over the age of 16 but under the age of 18, you should review the terms of this privacy policy with your parent or guardian to make sure you both understand them. Access to certain parts of the Sites and/or eligibility to receive prizes, samples or other rewards may be limited to users aged 18 or over. Although we are not responsible for determining the age of our users, we may carry out verification checks. If we learn that we have collected information from an individual under the age of 16, then we will delete that information as soon as possible and may disable that individual’s access to the applicable website.

Cookies

We use "cookies" which are files or pieces of information that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit our website. We use cookies to make our website easier to use and to better tailor the website and our products to your interests and needs. Cookies may also be used to help speed up your future activities and experience on our website. For example, a site can recognise that you have provided your personal information and will not request the same information a second time.

We may also use cookies to collect information about the device you are using to view the website, such as your IP address (which is a number assigned to your computer or other device whenever you surf the Internet) or the type of Internet browser or operating system you are using, and link this to your personal information. This is to ensure that our websites present the best web experience for you, and are effective information resources.

If you would like more information about the types of cookies we use and how we use them, please read our Information About Cookies page.

Most internet browsers are initially set to accept cookies. If you'd prefer, you can set your internet browser to refuse cookies or to alert you when cookies are being sent. If you disable the cookies that we use, you may not be able to visit certain areas of our Site or you may not receive personalised information when you visit the Site. Please see our Information About Cookies page for further information.

Sharing information

We may use third parties to help us process and analyse data that we collect on our Sites, including personal information, to give us insights that we can use to improve our products and services, and to track the effectiveness of a particular promotion or campaign. Also, if you order a product or service from us, we may share your personal information with our suppliers and other third parties to allow delivery of the products and services you have ordered. Any such suppliers or third parties are not authorised by us to use your personal information in any other way and will be required by us to implement measures to protect your personal information.

Security

We take reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal data for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees on a need-to-know basis.

Please contact us immediately if you become aware of have reason to believe there has been any unauthorised use of your personal information that we hold.

Policy Changes

This policy is subject to change. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our site. We encourage you to visit this area frequently to stay informed.

Your rights and who to contact

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you:

  • Don't want to be contacted in the future by us;
  • Would like a copy of the personal information which we hold about you (we reserve the right to charge a small fee if you exercise this right) 
  • Would like us to correct or update your personal information in our records; 
  • Wish to report any violations of the Privacy Policy. 

You can send an email to info@lowepro.co.uk, call us on 01530 566090 option 1 or write to us at: Lowepro t/a Manfrotto UK Ltd, Ashby-de-la-Zouch, LE65 1DQ

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